thraxioz.com — Legal

Refund Policy

This policy sets out total costs, payment terms, cancellation rules and refund conditions before you commit to any purchase.

1. Provider details

Services are supplied by thraxioz.com, sole proprietor (PE), EDRPOU 48718231, Business Center Gulliver, 1A Sportyvna Square, Kyiv, 01023, Ukraine. Email: contact@thraxioz.com. Phone: +380 634 969 4483. These details, the service description and the price are published before you place a distance order, as required by Закон України «Про електронну комерцію» № 675-VIII, стаття 7.

2. Total cost and payment

The total price, currency and any applicable taxes are shown on the order page before you confirm. No further charges are added after confirmation. Payment is collected in advance unless the order page states otherwise.

3. Cancellation and withdrawal

You may cancel before performance starts and receive a full refund. If performance has already begun, the refund is reduced in proportion to the part not yet delivered. These terms follow Закон України «Про захист прав споживачів» № 1023-XII, стаття 13.

4. Refund conditions

Service not delivered, or delivered defectively — full refund.
Cancellation before the service starts — full refund.
Approved refunds are returned to the original payment method within 10 business days.

5. How to submit a request

Email contact@thraxioz.com with your order number and the reason for the request. We answer within 3 business days. If the matter is not resolved, you may apply to the State Service of Ukraine on Food Safety and Consumer Protection.

6. Law and complaints

Your statutory rights under Закон України «Про захист прав споживачів» № 1023-XII are not limited by this policy. Statements about services and outcomes are truthful and substantiated in line with Закон України «Про рекламу» № 270/96-ВР. Personal data is processed under Закон України «Про захист персональних даних».